Social Media Manager

Social Media Manager

Exciting opportunity for an experienced Social Media specialist to join a well known brand in the Travel industry.  You will be responsible for creating and delivering the Social Media strategy and have ownership of the social function and channels.

This role is responsible for both content and community management, liasing with a wide rangeof stakeholders across the business, including Digital, Marketing, Commercial, Operations, PR and Customer Experience.

Responsible for the design, implementation and ongoing management of all performance reporting and social listening capability, to provide customer insight and customer sentiment, behaviour and needs.

Overall responsibility for the voice of the brand across their social channels.

Responding to and resolving issues raised by customers and encouraging conversation.

Work collaboratively with peers across the business to ensure alignment in execution of the business’ strategy.

Establish tone of voice and community management style.

Support on day to day issues management and be part of a 24/7 on call roster.  Work with peers in customer team on responses to customer complaints, issues and polices.

Responsible for line management of social media executive.

If you have the experience and would like to discuss further please apply ASAP with your current CV.