Social Media Manager

Exciting opportunity for an experienced Social Media specialist to join a well known brand in the Travel industry.  You will be responsible for creating and delivering the Social Media strategy and have ownership of the social function and channels.

This role is responsible for both content and community management, liasing with a wide rangeof stakeholders across the business, including Digital, Marketing, Commercial, Operations, PR and Customer Experience.

Responsible for the design, implementation and ongoing management of all performance reporting and social listening capability, to provide customer insight and customer sentiment, behaviour and needs.

Overall responsibility for the voice of the brand across their social channels.

Responding to and resolving issues raised by customers and encouraging conversation.

Work collaboratively with peers across the business to ensure alignment in execution of the business’ strategy.

Establish tone of voice and community management style.

Support on day to day issues management and be part of a 24/7 on call roster.  Work with peers in customer team on responses to customer complaints, issues and polices.

Responsible for line management of social media executive.

If you have the experience and would like to discuss further please apply ASAP with your current CV.


VMAGROUP is a leading international interim and permanent communications, digital and marketing recruitment and executive search specialist. Specialist practices cover corporate communications, internal communications, change communications, PR, media relations, CSR, public affairs, marketing, digital and agency services.

We have a reputation for providing leading consultancy services and advice supported by in-depth knowledge of the professions we recruit for. Our thought leadership and benchmarking studies have become go-to resources for the communications and marketing industry supporting planning and decision-making.

VMAGROUP has offices in London, Manchester, Amsterdam and Brussels, but we work with organisations and individuals on a global basis.

VMAGROUP is committed to equal opportunities and is a Diversity Pledged Recruiter.​​