​Excellent opportunity for an experienced Head of Marketing and Propositions to join a global membership institute. 

The successful applicant will have responsibility for the creation, development, implementation and measurement of the institute’s marketing and propositions strategies and plans, and accountability for delivering an effective and continuously improving member experience based on data-driven insights and a digital-first member experience.  

Leading an award-winning team of creative professionals and working with external partners where required, the role holder will build and sustain a product suite and a marketing and communications model that delivers against the institute’s member-centric purpose and values and fulfils the key objectives in the organisation’s annual corporate plan. 

Highly flexible working with London office or remote (with monthly travel to London) option. 

Role & Responsibilities: 

• Develop & deliver a forward-looking marketing and communications strategy, rooted in clear member propositions and an effective member experience & ‘need states’ approach

• Anticipate and evolve member propositions to reflect the membership’s changing demographics & needs; ‘own’ and lead the institute’s products and product life cycles

• Work with the Digital Strategist to deliver continuous development in the organisation’s member-focused digital strategy

• Lead a team of award-winning creative professionals to excel & adapt to a changing environment; identify capacity and capability gaps, and an optimum model for in-house / agency balance; motivate the team with the aim of developing and retaining talent

• Manage and develop the organisation’s brand strategy

• Oversee all aspects of the Institute’s public online presence: pre-paywall website; all social media channels; member communications (incl. newsletters, campaigns, retention and renewal communications, online communities, etc)

• Manage and develop the organisation’s media relations and reputation management (both opportunities and risks)

• Oversee production and delivery of our monthly magazine, Annual Report and annual Impact Report

• Develop and deliver a clear strategy for the e-library and resources as an accessible member benefit; execute plan for existing offline library assets and transition to fully online

• Develop and embed an effective strategic content framework across the organisation (addressing creation, curation and distribution optimisation)

• Oversee pre-qualification student acquisition and a clear strategy to re-establish the actuarial profession as an aspirational career choice

• Oversee promotion for the institute’s extensive events programme, including approximately 200 online events per annum and three major hybrid conferences

• Lead a rolling member insight programme, including an annual all-member survey, student surveys, new joiners, key member anniversaries, quarterly need states research, etc.

• Ensure insights from quantitative and qualitative research are actioned within the organisation to improve the overall member experience

• Manage portfolio of marketing and propositions budgets to ensure delivery on plan and value for money for members

• Occasional travel may be required in the UK (London/Edinburgh/Oxford) and occasionally internationally 

Skills and Experience: 

Essential:

• 10+ years’ marketing experience, including in marketing strategy and propositions development

• Management and leadership of creative teams, including attracting and retaining key talent, coaching and managing performance

• A track record of commerciality; ideally, evidence of applying commerciality appropriately in organisations with a social purpose

• Selection and management of external agencies

• Building, executing and scaling cross-functional marketing programmes and campaigns

• Effective digital marketing

• Using data and metrics to measure impact and drive improvements

Desirable:

• Graduate or postgraduate marketing qualification (CIM PGdip or equivalent) or MBA

• Experience working in professional membership organisations and / or with volunteers

• An understanding of the sector, and / or the financial services sector 

Key dimensions [e.g. number of staff directly managed, budget responsibilities, specific authority levels, types of decisions taken etc.]: 

• Financial – allocates and oversees the function’s budget, as well as for selected major programmes / projects

• People management – leads a team of approximately 14 creative professionals, based in the London area

• Strategy development and implementation – sets a clear marketing vision and delivers an operating model to ensure activities across the institute align

• Senior stakeholder management, including our governing bodies

• Leadership of specific strategic projects and initiatives, as required

• High impact decisions that affect processes, strategies and ways of working across the entire organisation

• Prioritises with finite resources across multiple plans / strategies with distinct targets 

In return, we offer a comprehensive benefits plan to help you meet your health and wellness, financial and lifestyle needs: 

• Competitive salary plus performance bonus

• A flexible, diverse and inclusive working culture

• 25 days holiday per annum

• Great opportunities to develop and progress in your career

• Generous Pension Plan

• Medical insurance

• Employee assistance program 

If you have the experience and are interested in discussing further, please get in touch ASAP with your current CV: gcharles@vmagroup.com