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Global Digital Experience Director

Global Digital Experience Director

  • Location


  • Sector:

    Digital, Marketing

  • Job Type:


  • Salary:

    £90k - £95k + Bonus

  • Contact:

    Gabriel Charles

  • Contact phone:


  • Job Ref:


  • Published:

    about 1 month ago

  • Expiry Date:


  • Start Date:


  • Consultant:


Exclusive opportunity for a Digital Experience Director with a global remit for a significant financial services organisation.

The successful candidate will possess a depth of demonstrable experience across B2B website development, optimisation and management.

The role will be a combination of strategic direction with an element of hands on execution and liaison across internal teams.

Hybrid working: 3 days in central London office, 2 days working from home

Roles & responsibilities:

  • Digital Strategy and Vision: Develop and articulate a clear and innovative digital strategy that aligns with the company's overall business objectives

  • Define the vision for the digital customer experience, setting ambitious goals and KPIs

  • Customer-Centric UX/UI Design: Lead the UX/UI design process, ensuring a seamless and intuitive digital experience for users

  • Collaborate closely with design and development teams to implement best-in-class digital interfaces.

  • Omnichannel Integration: Drive the integration of digital experiences across various channels, ensuring consistency and coherence in messaging and branding

  • Data-Driven Decision Making: Utilise data analytics and customer insights to inform digital experience enhancements and drive conversion optimisation

  • Monitor key performance metrics and implement improvements based on data-driven insights.

  • Technology Stack Management: Oversee the selection, implementation, and optimisation of digital tools and technologies to enhance user experience

  • Stay abreast of emerging technologies and trends in the digital space to ensure the company remains at the forefront of innovation.

  • Collaborate with other departments to align digital initiatives with broader organisational goals.

  • Digital Marketing Integration: Work closely with the marketing team to align digital experiences with marketing strategies, ensuring a cohesive customer journey

  • Drive initiatives to enhance customer engagement, retention, and advocacy through digital channels 

Skills & experience:

  • Experience designing & managing corporate websites for large organisations

  • Marketing undergraduate degree, or CIM qualification

  • B2B experience

  • UX/UI experience with best practice implementation and improvement of conversion metrics KPIs

  • Experience integrating with social media channels and ability to increase on site engagement via social listening & data analysis

  • Strong understanding of SEO & website optimisation

  • Data first mindset

  • Excellent communication skills

  • Ability to work with senior stakeholders

  • Good organisation and project management skills

In return, we offer a comprehensive benefits plan to help you meet your health and wellness, financial and lifestyle needs:

  • Competitive salary

  • Company bonus

  • Private Medical Cover

  • Generous pension provision

  • Highly flexible working arrangements

  • Great opportunities to develop and progress in your career 

If you have the experience and are interested in discussing further, please get in touch ASAP with your current CV: