Exclusive opportunity for a Digital Experience Director with a global remit for a significant financial services organisation.

The successful candidate will possess a depth of demonstrable experience across B2B website development, optimisation and management.

The role will be a combination of strategic direction with an element of hands on execution and liaison across internal teams.

Hybrid working: 3 days in central London office, 2 days working from home

Roles & responsibilities:

• Digital Strategy and Vision: Develop and articulate a clear and innovative digital strategy that aligns with the company's overall business objectives

• Define the vision for the digital customer experience, setting ambitious goals and KPIs

• Customer-Centric UX/UI Design: Lead the UX/UI design process, ensuring a seamless and intuitive digital experience for users

• Collaborate closely with design and development teams to implement best-in-class digital interfaces.

• Omnichannel Integration: Drive the integration of digital experiences across various channels, ensuring consistency and coherence in messaging and branding

• Data-Driven Decision Making: Utilise data analytics and customer insights to inform digital experience enhancements and drive conversion optimisation

• Monitor key performance metrics and implement improvements based on data-driven insights.

• Technology Stack Management: Oversee the selection, implementation, and optimisation of digital tools and technologies to enhance user experience

• Stay abreast of emerging technologies and trends in the digital space to ensure the company remains at the forefront of innovation.

• Collaborate with other departments to align digital initiatives with broader organisational goals.

• Digital Marketing Integration: Work closely with the marketing team to align digital experiences with marketing strategies, ensuring a cohesive customer journey

• Drive initiatives to enhance customer engagement, retention, and advocacy through digital channels 

Skills & experience:

• Experience designing & managing corporate websites for large organisations

• Marketing undergraduate degree, or CIM qualification

• B2B experience

• UX/UI experience with best practice implementation and improvement of conversion metrics KPIs

• Experience integrating with social media channels and ability to increase on site engagement via social listening & data analysis

• Strong understanding of SEO & website optimisation

• Data first mindset

• Excellent communication skills

• Ability to work with senior stakeholders

• Good organisation and project management skills

In return, we offer a comprehensive benefits plan to help you meet your health and wellness, financial and lifestyle needs:

• Competitive salary

• Company bonus

• Private Medical Cover

• Generous pension provision

• Highly flexible working arrangements

• Great opportunities to develop and progress in your career 

If you have the experience and are interested in discussing further, please get in touch ASAP with your current CV: gcharles@vmagroup.com