​OpenDialog is a Conversational AI software company that was founded in 2017. Using Artificial Intelligence (AI), the software allows humans to interact with computers and machines using natural language, making it easier for customers to implement highly sophisticated conversational experiences, unlike with other traditional chat bots.

It’s no secret that the AI market is a booming one. The way in which it can add a new level of intelligence to your business and transform the customer experience, as well as saving on time and expenses in the long run, makes it an invaluable resource to utilise.

Though many companies are planning to wait for AI technology and expertise to grow and mature before they adopt it into their business, this fast follower approach may mean they risk falling behind in their industries. There’s no time like the present to begin implementing AI into your business strategy if you want to grow and remain competitive in the market.

OpenDialog’s co-founder Dean Chapman approached our Senior Consultant Jack Pascoe after a referral from another SaaS company that VMA GROUP had previously done work with.