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Key Takeaways from Internal Communications Advisory Board - Technology Sector

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Key Takeaways from Internal Communications Advisory Board - Technology Sector

We’re delighted to have hosted our latest Internal Communications Advisory Board, this time with a focus on the technology sector. We delved into two critical topics that are front of mind for many in the field of Internal Communications (IC): the impact of Artificial Intelligence (AI) on IC practices, and strategies for navigating internal communications during redundancies. We were joined by a diverse group of Senior IC experts to explore these areas in more depth. In keeping with the theme, the following key takeaways were initially drafted by ChatGPT, with the classic human touch added in to refine, where needed.

Topic (i): The Impact of AI on Internal Communications
Recognising the Value of Human Touch:

It was widely agreed that AI, with its current capabilities, cannot replicate the authenticity and human feel required to engage employees effectively. Participants stressed the need to help senior stakeholders understand that IC extends beyond writing and that AI should be seen as a tool to enhance, rather than replace, IC practices.

Creating a Framework of Protection:

Our group emphasised the need to establish a framework of protection when integrating AI into IC. Privacy and data security were key concerns, and participants stressed the importance of complying with regulations and building trust with employees.

Embracing Technology in Conjunction with Existing Systems: